Frequently Asked Questions

Everything you need to know about shopping with J.C Dossier.

How long does shipping typically take?

Domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are J.C Dossier products sustainably made?

We are committed to ethical fashion. Our collections utilize organic cotton and recycled materials wherever possible, and we partner exclusively with factories that ensure fair labor practices.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.